The service is confidential in accordance with the law.Ĭoverage for virtual visits and telehealth services is based on your specific health plan requirements. Therefore industry-standard encryption schemes are applied to all data streams that pass between provider and member to ensure unauthorized third parties cannot record, listen in on or take part during the online visit, and that all member information remains confidential. Network providers delivering virtual visits services are required to follow best practices consistent with the American Psychological Association (APA), American Telemedicine Association (ATA) and other best practice guidelines. Services include evaluation, therapy and medication management. Virtual visits clinicians evaluate as well as treat general mental health conditions. Scheduled online appointments with a mental health provider take place via a secured Internet-based connection. Services are delivered by a network provider who has been authorized by Optum and licensed to provide this service in the state in which you receive services. Services are subject to the same co-pay or co-insurance rate (after deductible) that would apply to an in-person visit. These services are not an add-on benefit but rather a treatment option available to covered Optum members. Members who have behavioral health coverage through Optum are eligible to use virtual visits as a form of therapy. ![]() Medication can only be prescribed by a licensed psychiatrist authorized to do so in the state where you receive services. Optum virtual visits are HIPAA compliant. If you scheduled directly with your provider, please follow the instructions they gave you when you called them. If you scheduled your appointment online, you received an email with a link. You will need a high speed internet connection.Įnjoy a private, confidential, and caring conversation with an expert trained to help with your issues and concerns. Use the video calling feature on your computer to see and talk to your provider face to face during your scheduled appointment. (Note: Online scheduling not available via Internet Explorer.) You’ll need Chrome, Safari or Firefox for online scheduling and virtual visits on your computer, smartphone or tablet. You can schedule your appointment online or by phone. ![]() ![]() If this is not available, you should call them directly to schedule. If a provider offers online scheduling, you will see a "Schedule an Appointment" link next to their name. Click on the "Get Started" button below to find a provider in your state.
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